Managed Print Deployment
From the factoryto the final spot.On schedule.
We handle staging, delivery, installation and returns of your printers and multifunction systems. Across Germany and Europe, and under your brand if you wish.
White labelFixed dates24h hotline
Rollout simulation, example
Why dbl9
One partner. One process chain.
Planning, staging, logistics, installation and returns work hand in hand. No hand-offs between multiple service providers.
Your brand. Your customer.
We strengthen your customer relationship instead of getting in between.
The extended operational arm of our clients. Reception, IT, site management and end users experience our team as part of your service.
We align presence, communication, work instructions and documentation with you, with clear rules of conduct and escalation.
Delivery with a stair climber
Who we work for
For everyone who needs to get systems running at their customers' sites.
We are your operational arm in the field. The customer relationship stays with you.
Manufacturers / OEM
Manufacturers
View detailsFor manufacturers
Rollout capacity from factory to end customer, without building your own field teams.
1contact for all rollouts
- Capacity without your own field teams
- Pre-staging to your template
- Presence under your brand
Resellers
Resellers and distributors
View detailsFor resellers
Interim storage, final-position service and installation as bookable services.
24hhotline during the project
- Interim storage and order picking
- Delivery to the final position
- Installation as a bookable service
Managed print
Managed print providers
View detailsFor managed print
Pre-configuration, fleet rollout, replacement and returns within your contract.
4identifiers recorded per device
- Fleet replacement in rollout waves
- Returns with serial numbers
- Proof against the project list
IT service providers
IT system houses
View detailsFor system houses
Extra capacity for staging, deployment and IMACD when projects peak.
7Steps to the standard
- Capacity for project peaks
- Staging, deployment and IMACD
- Documented hand-over per device
Flexible end-to-end process
We step in wherever you need us.
From the factory, from a reseller or from our warehouse. Choose your entry point and scroll through the process.
Project changed? No problem.We pull devices forward from storage, move sites or re-prioritise rollout waves. Control stays central.
Transition and pre-staging
What is done in the warehouse does not disrupt the customer.
Before the first shipment, we create a deployment plan with roles, dates, checklists, escalation paths and acceptance criteria.
The more is prepared before delivery, the less effort at the customer site.
| Asset | Serial number | Destination | Staging | Fixed date | Hand-over |
|---|---|---|---|---|---|
| MPS-0471 | X9K-22-118734 | Cologne, 3.14 | done | Tue 08:00 | documented |
| MPS-0472 | X9K-22-118790 | Cologne, 2.02 | done | Tue 08:00 | documented |
| MPS-0473 | X9K-22-119012 | Bonn, GF | done | Tue 13:00 | open |
| MPS-0474 | X9K-22-119055 | Bonn, 1.07 | running | Wed 08:00 | open |
| MPS-0475 | X9K-22-119101 | Düren, 1.01 | running | Wed 13:00 | open |
Illustration with sample data
Tested in the warehouse.
Every system goes through fixed steps before it leaves the building.
Clearly assigned.
Every device is assigned to its final position before departure.
4identifiers per device: serial no., asset ID, MAC, destination
8testing and configuration steps
Your requirements as a template.
Customer-specific settings are approved once and applied to every device.
Network
Card reader
Certificates
Serial number registration
Every device is registered on arrival and assigned to its destination.
Fixed-date scheduling
Time slots per site, agreed with reception, IT and site management.
Two-person handling
We move heavy systems with experienced teams and handling equipment.
Documented hand-over
Test page, hand-over and check against the project list for every device.
What you get from us
Planning, execution, proof. From a single source.
Three phases, one contact. Your rollout stays predictable, even if something changes along the way.
01PlanningBefore the first shipment there is a solid plan.
You receive
- Deployment plan with roles
- Dates per site
- Checklists and escalation paths
02ExecutionStaging, delivery and installation on the agreed date.
You receive
- Pre-configured systems
- Delivery to the final position
- Go-live to your scope
03ProofEvery step is documented and traceable.
You receive
- Hand-over reports
- Check against the project list
- Proof of return for old devices
Logistics and on-site delivery
We deliver to the final position. Stairs and basements included.
We plan vehicle, equipment and team to match the device and the building.
Service and project management
Car
For service visits, on-site meetings and small components.
Car40 t
Small volumes
Van
Single devices and small waves, flexibly scheduled.
Car40 t
High-tech transport
Box truck
Enclosed box body for sensitive systems.
Car40 t
Rollout and large projects
Trucks up to 40 t
Fleet projects and rollout waves with many systems per tour.
Car40 t
On-site delivery
Stair climber
For heavy multifunction systems. We check weight, dimensions and route in advance.
Go-Live
Specialist staff
Two-person teams for connection, testing and documented hand-over.
Rollback
Returns
Old devices packed and returned to the manufacturer, reseller, lessor or central warehouse. Data erasure on request.
On-site delivery is planned in.
- Device and weight
- Access and loading zone
- Lift or stairs
- Route into the building
- Vehicle and team
- Fixed date
Dispatch, example
On the road today. Every device with a slot.
This is what a rollout day looks like in dispatch: time slot, destination, asset number and status for each device.
✓Handed over→En route•In pre-staging
Less project risk
Fewer hand-offs. Less that can go wrong.
Every additional provider in a rollout adds another hand-off. Choose a risk and compare.
Multiple providers
Fragmented2+hand-offs between
warehouse, carrier and technicians
warehouse, carrier and technicians
Integrated with dbl9
One chain1process chain with
central control
central control
Qualitative illustration. The actual effect depends on volume, customer requirements, sites and agreed scope.
Case example, model calculation
100 systems. Five rollout days. One plan.
Scroll to play the project
Phase 1 of 8
New systems100
Old systems100
Project transparency
You can always see where your rollout stands.
Status and responsibilities come together in one project model, backed by four documents.
Rollout progress, example
New systems installedOld devices returned
Our standard
Your customer never sees the planning behind it. They see a team that arrives on time, works cleanly and only leaves once everything runs. We stand for that with our name, or with yours.
1contact for the entire project
1process from factory to final position
24hhotline during the project
Reliability
Consistent service. At every site.
First site or hundredth: process, presence and documentation stay the same. You and your customers can rely on it.
1standard process for all sites
4/4identifiers per device, fixed checklists
100%German-speaking, experienced teams
Use cases
This is what a rollout looks like with us.
Typical projects clients use us for. Example scenarios, no customer names.
Example scenarioFleet refresh for a manufacturer
Several hundred systems across Germany, delivered in fixed waves with central control.
Request a pilotExample scenarioReplacement across a branch network
New device in, old device out. At every site on the same day.
Request a pilotExample scenarioReturning lease-end devices cleanly
Old devices are identified, packed for safe transport and handed to the lessor or central warehouse.
Request a pilotExample scenarioCapacity peak at a system house
Extra hands for staging and deployment when your teams are at capacity.
Request a pilot
Service packages
The scope your project needs.
From delivery to the final position up to a complete end-to-end service.
Delivery
Quote based on scope
For manufacturers and resellers with their own technicians.
- Pick-up from factory, manufacturer or reseller
- Fixed-date delivery to the final position
- Unpacking, removing transport locks, positioning
- Pre-staging in our warehouse
- Connection and commissioning
- Return of old devices
Install
Quote based on scope
For managed print providers and system houses.
- Everything in Delivery
- Pre-staging to an approved template
- Connection, testing and documented hand-over
- Two-person handling and handling equipment
- Interim storage and rollout waves
- Return of old devices
End-to-End
RecommendedQuote based on scope
For fleet projects and replacement rollouts.
- Everything in Install
- Interim storage with asset registration
- Rollout waves with central control
- Uninstallation, packing, returns
- Check against the project list
- White label in your name
Data erasure is available on request. Marketing or remarketing of old systems is not part of this portfolio.
Clear responsibility.
You always know whom to call. At night and at weekends, too.
The same presence.
Your customer experiences the same team behaviour at every site.
Standard100%German-speaking teams
24hProject hotline
Multi-vendor.
One process for systems from different manufacturers and device types.
12manufacturer brands
4identifiers per device
1process for all
How we work together
From the first call to the finished pilot.
Seven steps, clearly divided: what you provide, what we do and what you have in hand at the end.
01approx. 20 minutes
Initial call
- You
- device type, volume, region, time frame
- We
- check feasibility and outline the process
- Result
- A clear view of whether and how we can help
02Questionnaire
Project intake
- You
- site list, access, technical requirements
- We
- clarify floors, delivery routes and security rules
- Result
- A complete picture for the pilot
03in writing
Pilot proposal
- You
- review scope, dates and quote
- We
- define volumes, sites and responsibilities
- Result
- Pilot proposal ready for approval
04Transition
Planning and approval
- You
- approve templates and contacts
- We
- create the deployment plan, checklists, escalation
- Result
- Approved plan with fixed dates
05on site
Pilot in live operation
- You
- are kept informed via status and hotline
- We
- pick up, stage, deliver, install, return
- Result
- Documented hand-over per device
06together
Review
- You
- share feedback from customers and team
- We
- present the final check and learnings
- Result
- Refined checklists and processes
07Scaling
Standard and rollout
- You
- decide on further sites and waves
- We
- roll the standard out across the project
- Result
- A predictable rollout, across Germany or Europe
The full process on one page.
Roles, documents, checklists and answers to the questions clients ask before starting.
Well prepared for the pilot
To the processWhite label
In your name. Down to the delivery note.
Choose a brand and see how your customer experiences the appointment.
CanonDelivery notice- Appointment
- Tue, 08:00 to 10:00
- Site
- Cologne, 3rd floor, room 3.14
- Service
- Delivery, installation, returns
- Team
- 2 technicians on behalf of Canon
Example illustration. We agree presence, documents and communication with each client.
Replacement
Old device out. New device in.
Drag the slider: a packed return becomes a ready-to-use workplace.
Before: returnAfter: go-live
5 commitments for your pilot
What we commit to, we deliver.
Binding, verifiable and in writing in your pilot proposal.
Punctuality
dbl9 project managementCommitment 1 of 5“We plan fixed dates bindingly with agreed time slots. If something changes, we adjust centrally.”
Your brand
dbl9 project managementCommitment 2 of 5“We appear in your name, with your work instructions, your documentation and clear rules of conduct.”
Availability
dbl9 project managementCommitment 3 of 5“During the project you can reach us around the clock via the 24h hotline.”
Proof
dbl9 project managementCommitment 4 of 5“Every device is recorded, handed over and checked against the project list at the end. We list open points separately.”
Pilot first
dbl9 project managementCommitment 5 of 5“We start small and representative. We only scale once processes and quality work for both sides.”
In writing
Request a pilot“All five commitments are in your pilot proposal. In black and white.”
Multi-vendor
Our commitments apply to every system.
Whether a desktop printer in a branch or a multifunction system at headquarters: process, documentation and presence stay the same, whichever manufacturer the device comes from.
Desktop printersA3 multifunction systemsFloor and department systemsAccessories and finishersIT hardwareNetwork components
Request a rolloutTrust is built in projects, not in brochures.
What clients sayTrademarks belong to their respective manufacturers. Other manufacturers on request.
100 %anonymised. The texts here are examples until approved testimonials are available.
Testimonials
What clients say about us.
Example
“The pilot at three sites ran exactly as planned. After that, the decision to roll out was easy.”
Example
“Every fixed date was met, even in the factory hall with a tight window between two shifts.”
Example
“Our customers only ever saw our team. Presence and documentation matched us.”
Example
“The old devices were returned with documented serial numbers. The final check was complete.”
Example
“When access was missing one evening, the hotline answered right away and sorted it out the same day.”
Plain talk
Who we are. And who we are not.
Your operational arm in the field.
We take over the work between factory and final position, so your teams can focus on customers and sales.
Not another provider in the chain.
- Not a carrier that stops at the loading dock
- Not a competitor to your sales team at the end customer
- No remarketing dealer for old systems
When systems have to run on schedule.
- Manufacturers, resellers, managed print providers, system houses
- Projects with fixed dates, waves or replacements
- Clients who want to test with a pilot first
Security and processes
Proven processes for sensitive environments.
Defined processes, insurance cover and a professional approach to your customers' sites.
QualityISO 9001
Structured processes and clear responsibilities.
Information securityISO/IEC 27001
Systematic handling of security risks.
Artificial intelligenceISO/IEC 42001
Governance and accountability in the use of AI.
EnvironmentISO 14001
Managing environmental processes deliberately.
Insured
All operationally required insurance is in place. You receive project-specific certificates with the order.
German-speaking teams
Clear communication and a professional presence at your customer's site.
Public authorities and high security
We plan advance registration, ID requirements, escorts and access windows before the project starts.
Knowledge for your rollout
Example topicsChecklist: what needs to be clear before an MFP rollout.
Why configuration belongs in the warehouse, not in the customer's office.
Article bydbl9 editorial teamStairs, lift, basement: how we plan for heavy systems.
Article bydbl9 editorial teamYour customer sees your service. How white label works in the field.
Article bydbl9 editorial teamRollouts in sensitive areas: access, records, escorts.
FAQ
Good to know before we start.
Yes, fully if you wish. We align presence, communication, work instructions, documentation and checklists with your brand. Our goal is to strengthen your customer relationship.
No. We recommend a manageable but representative pilot, for example one site or one device wave. Afterwards we review together, standardise and scale.
From a prepared hand-over to a manufacturer technician up to full technical commissioning. We define the scope per project.
Yes, depending on the destination country, scope and project requirements. We structure cross-border projects by region, rollout wave and time window.
Data erasure, yes, on request: we erase the hard drives and SSDs of old devices using an agreed procedure, with proof. Remarketing is not part of our portfolio. We uninstall old systems in an orderly way, pack them securely and return them to manufacturers, resellers, lessors or central warehouses. More on high-tech logistics
You don't have to. Many clients first test us with a pilot at one site. The difference is the continuous chain: staging, delivery to the final position, installation and returns from a single source, with no hand-offs in between.
That depends on volume, site, access situation and technical scope. After the initial call and project intake, you receive a written pilot proposal with a quote.
That is exactly what the pilot is for. We review together, adjust checklists and processes and only scale once both sides are satisfied.
Via our 24h hotline +49 178 8333726. For new projects, please use the pilot request form.
Next step
Your rollout starts with
Predictable rollouts from the very first site.
Start with a pilot, then scale across Germany or Europe.
The checklist for your next rollout.
The key points for planning, access, staging and returns.
Available for you around the clock.
+49 178 8333726
Pilot request
Let's start with a pilot.
You don't need a specification. With just a few details we prepare a clearly scoped pilot proposal.
Prefer to talk? 24h hotline+49 178 8333726In a few minutes
- Share your detailsCompany, contact, devices and region.
- Clarify questionsWe call you and clarify open points.
- Receive your pilot proposalIn writing, clearly scoped, with the scope of services.