Every day, we work with companies, people, data, technical systems and valuable equipment, in twelve European countries, including Germany. That brings responsibility. Here you can read the rules we work by and what you can measure us by.
For us, responsibility means more than complying with the law: clear rules, traceable decisions and conscious handling of information, resources and partners. In short: we say what we do. We document what is relevant. And we can prove it.
We work in two-person teams. Four eyes check every step, from preparation to handover.
As a white-label service provider, we act on behalf of manufacturers, dealers, MPS providers and IT system houses. Their reputation is our benchmark.
We manage quality, information security, the environment and AI through certified ISO management systems. This makes responsibility measurable and verifiable.
Every project has a dedicated contact person. We document handovers so you always know what has happened.
Responsibility shows in everyday work: on the road, at customer sites, in the supply chain. That is where we focus.
Every trip avoided counts. We plan routes so that there are fewer journeys and less waste.
Heavy devices, narrow stairwells, ongoing operations: safety comes first. Our teams work in pairs and follow clear rules.
Anyone who drives or installs for us works by our rules. Our code of conduct also applies to partners and subcontractors.
You get a device that runs and a process you can trace. Our quality management and a dedicated contact person stand behind this.
Printers and MFPs store more than many people think. Whoever moves them is responsible for data and systems. These principles guide us.
We only collect and store what we need for the job. Everything else stays with you.
We only access your systems when the job requires it, and only as far as necessary. Every access is agreed with you.
On request, we erase device data with full documentation. If required, with an erasure certificate or by destroying the storage medium.
AI may support us; responsibility stays with people. We use it where it creates real added value, not as often as possible. It is managed through a management system in accordance with ISO/IEC 42001, with attention to purpose, data, access and traceability. Where AI contributes to our website, we say so.
We build information security into every process from the start, not as an afterthought. Our ISMS in accordance with ISO/IEC 27001 provides the framework.
Rules are only worth something if they still apply when it gets uncomfortable. Our compliance management ensures that they are applied in everyday work and that violations are noticed.
Compliance is a matter for senior management. Management sets the standard and stands by it.
Our code describes what we expect and what we do not tolerate. It applies to all employees, partners and subcontractors.
We train our teams in data protection, information security and occupational safety. New colleagues do not start without an induction.
Many services are delivered with specialised partners. We expect the same standards from them in legal compliance, data protection, occupational safety and integrity. We agree any further requirements transparently before the project starts.
We regularly check whether our rules are effective. Where something does not work, we fix not only the error but its cause. We follow up on reports until they are resolved.
This code applies to all employees of dbl9 GmbH and to all partners and subcontractors working on our behalf. It is short, clear and binding.
Sites, devices and appointments in one place. You can see at any time what has been delivered, installed or returned.
Mehr erfahrenInformation security in accordance with ISO/IEC 27001, plus quality, environmental and AI management in accordance with ISO 9001, ISO 14001 and ISO/IEC 42001.
On request, we erase the storage media of old systems before they are returned.
We act in your name, with your processes and your documentation.
Read our policies in full here. We provide certificates, evidence and further documents for supplier audits directly to authorised parties, unless security or confidentiality interests prevent this.
Stand: Oktober 2026 · dbl9 GmbH
This policy defines how dbl9 GmbH handles information and personal data. It applies to all employees and to partners and subcontractors working on our behalf. It is based on our information security management system in accordance with ISO/IEC 27001.
We protect the confidentiality, integrity and availability of information. This applies to our own data as well as to our customers' data. We assess risks regularly and derive measures from them.
We process personal data lawfully, for a specific purpose and only to the extent necessary. We collect as little data as possible and delete it once the purpose no longer applies. Data subjects can exercise their rights at any time.
We only access our customers' networks and systems when the job requires it. We agree on scope and duration in advance. We treat access credentials as confidential and never pass them on.
On request, we erase data on old devices with full documentation. Where protection needs are higher, we offer erasure with an erasure certificate or destruction of the storage medium. In every case, you receive traceable documentation.
Employees report security incidents internally without delay. We assess every incident, inform those affected within the legal framework and improve our processes. We review this policy regularly.
Stand: Oktober 2026 · dbl9 GmbH
This policy describes how dbl9 GmbH reduces environmental impact in logistics and installation. It applies to all sites, routes and assignments. It is based on our environmental management system in accordance with ISO 14001.
Our biggest lever is on the road. With pre-staging, devices arrive ready for use and follow-up trips are no longer needed. We plan routes and rollout waves in bundles.
After installation, we take the packaging back with us. No waste is left behind at the customer's site. We separate and dispose of waste in line with applicable regulations.
We return old devices in an orderly manner: to manufacturers, dealers, lessors or a central warehouse. This keeps devices and materials in their intended cycle. Every return is documented.
We comply with environmental legislation and assess our environmental aspects regularly. From this, we derive objectives and measures. We actively involve our employees and partners.
Stand: Oktober 2026 · dbl9 GmbH
This policy governs how dbl9 GmbH selects, uses and monitors artificial intelligence systems. It applies to all employees and all AI applications in the company. It is based on our AI management system in accordance with ISO/IEC 42001.
AI supports our work; it does not replace responsibility. Decisions affecting people, customers or contracts are always made by a human. We check AI results before we use them.
We do not enter confidential customer data into AI systems without checking first. We only use applications whose data processing we have assessed and approved. Our rules on data protection and information security apply.
Where AI contributes to our website or our communication, we say so. You should know whether you are dealing with a person or a system.
Before using an AI application, we assess its risks, such as errors, bias or data leakage. We monitor its use continuously. We adapt this policy when technology or the law changes.
Stand: Oktober 2026 · dbl9 GmbH
This policy describes our quality standards in rollout, logistics and installation. It applies to all orders, including white-label assignments for our partners. It is based on our quality management system in accordance with ISO 9001.
For us, quality means: the device is in the right place, it runs and the customer is satisfied. When we act on behalf of a partner, their standards are our own.
From pre-staging through delivery to installation and take-back, we follow defined processes. Two-person teams safeguard every step. We document handovers in full.
Every project has a dedicated contact person. For urgent matters, you can reach us via our 24h hotline. So you always know who is responsible.
We analyse complaints and deviations and eliminate their causes. Internal audits and management reviews show us where we can improve. We review this policy regularly.
Stand: Oktober 2026 · dbl9 GmbH
Our processes are defined, documented and regularly reviewed. For you, this means reliable results, even in large rollouts.
We manage information risks systematically. For you, this means your data and access credentials are protected with us.
We record our environmental aspects and work to reduce them. For you, this means fewer trips, less waste and orderly returns.
We use AI according to fixed rules and under human oversight. For you, this means transparency and clear responsibility.
We are happy to provide certificate numbers, scope and certification body on request. For supplier audits and questionnaires, we send the evidence directly.
Confidential, anonymous if you wish and with no disadvantages for whistleblowers. You will find the form directly below this library.
Zum MeldeformularWe take reports of violations of the law or of our code of conduct seriously. Our reporting channel follows the German Whistleblower Protection Act (HinSchG) and is open to employees, partners and third parties. You can use the confidential form on this page or contact senior management in person.
Thank you for your report. We will review it carefully and confidentially. If you have provided contact details, we will confirm receipt within 7 days.
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