Founding of dbl9 GmbH
Double Nine: every service double-secured, by clear processes and by people who take responsibility.
About us
Since 1999.One partner.Double-secured.
dbl9 stands for Double Nine: every service is double-secured, by clear processes and by people who take responsibility. Today we get printing and multifunction systems up and running for manufacturers, resellers, MPS providers and system houses.
1999founded
25+years of project experience
12countries served in Europe
24hProject hotline
History
From IT to the final position.
Over 25 years of projects for businesses. What we learned along the way goes into every rollout today.
First major projects
Web portal with online booking for Avis, rolled out in 13 European countries. Start of the ongoing collaboration with Bürgschaftsbank NRW.
Destination management Frankfurt
Online system for Tourismus+Congress Frankfurt for the international marketing of over 2,000 hotels and private hosts.
International hotel portals
Portals, apps and booking system for B&B Hotels in Germany, Italy, Poland, Portugal, the Czech Republic and Morocco.
Digital processes in hospitality
App product family for TourismusSuite, including voice-controlled hotel reservations.
MPS deployment and high-tech logistics
Pre-staging, delivery to the final position, installation and return of printing and multifunction systems. Plus data protection, information security and ISO consulting.
Every system runs before anyone asks about it.
Technology should simply work for the customer. We make sure of that behind the scenes.
We are the extended operational arm of our clients.
We bring systems to the customer in a predictable, secure way and, on request, in our clients' name, from the factory to the final position.
Values
Five values. One standard.
The “Double” in our name stands for double security. This is how we live it.
Reliability
What we commit to is set out in writing in the pilot proposal. And we keep to it.
Security
We build data protection and information security into every project, from the start.
Discretion
In the white label model, we act in your name. Your customer relationship stays with you.
Consistency
Same process, same appearance, same documentation. At every site.
Responsibility
Returns instead of disposal, packaging taken back, data erased. For customers and the environment.
Principles and code
Rules you can rely on.
Our code of conduct applies to everyone who works for dbl9, including partners and subcontractors.
Integrity and compliance
We act in compliance with the law, reject corruption and stand for fair competition.
Confidentiality
We treat customer data, access credentials and project information confidentially and in line with the GDPR.
Respect and occupational safety
Safe work on site, fair conditions and respectful interaction with one another.
Partners and subcontractors
Anyone who works for us commits to the same rules as we do.
Certifications
Audited management systems. Not just claimed.
Issued by accredited certification bodies. Numbers and scope are available on request.
Quality management
Information security
Environmental management
Artificial intelligence management system
Responsibility
Sustainable across the device lifecycle.
No grand promises, just concrete steps in every project. Environmental management according to ISO 14001.
Pre-staging instead of rework
Arriving configured saves additional trips.
Bundling routes
We plan waves and sites so that trips are bundled.
Packaging taken back
We take packaging material back with us after installation.
Returns
Old devices go in an orderly manner to the manufacturer, reseller, lessor or central warehouse.
Data erasure
On request, we erase the storage media of old devices, with documentation.
Policies and documentation
Everything your procurement team will ask for.
For supplier audits and questionnaires, we send you the documents directly.
Code of conductPrinciples for employees, partners and subcontractorsOn request
Data protection and information security policyHow we protect data, access and systemsOn request
Certificates ISO 9001, ISO/IEC 27001, ISO 14001, ISO/IEC 42001Numbers, scope and certification bodyOn request
Environmental policyReturns, packaging, data erasure, route planningOn request
Whistleblowing and reportsConfidential reporting channel for information on violationsOn request
References
Over 25 years of project business.
A selection of dbl9 GmbH projects in IT and digitalisation. Today we apply the experience from long rollouts to device projects.
Bürgschaftsbank NRW
Online portals with electronic application system, intranet and document management.
B&B Hotels
Hotel portals in six countries, iOS and Android app and proprietary booking system running in the cloud.
TourismusSuite
Mobile app product family and voice-controlled reservation system.
Tourismus+Congress Frankfurt
Destination management system for over 2,000 hotels and private hosts.
Avis Car Rental
German web portal with online booking, rolled out in 13 European countries.
Steigenberger Hotels
E-commerce strategy and central hotel portal for over 70 hotels.
Next step
Ready for your first site?
Request a pilot.
With a few details we prepare your pilot proposal.
Answers to common questions.
Costs, scope, Europe, public sector and returns.