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24h hotline+49 178 8333726 Request a pilot
How we work together

From the first callto the pilot.No surprises.

Seven steps with clearly divided tasks. At every step you know what we need from you, what we do and what you have in hand at the end.

The process

Seven steps. Clearly divided.

The pilot is manageable but representative. Both sides get to know processes, systems and quality standards in live operation.

01
approx. 20 minutes, by phone or video

Initial call

We learn about your plans and tell you honestly whether and how we can help.

Progress to the standardStep 1 of 7

You

  • Briefly describe what's coming up
  • Give a rough idea of manufacturer, volume, region
  • Share your preferred time frame

We

  • Listen and ask targeted questions
  • Assess feasibility
  • Propose next steps

Result

  • A clear yes or no
  • Your contact at dbl9
  • List of required information
02
structured intake

Project intake

We record all the details needed for a solid pilot proposal.

Progress to the standardStep 2 of 7

You

  • Sites, floors, access
  • Device types and technical scope
  • Security rules and fixed dates

We

  • Structured intake form
  • Questions on delivery route and access
  • Review of special cases

Result

  • Complete project intake
  • Open points named transparently
03
in writing, clearly scoped

Pilot proposal

You receive a proposal for a manageable but representative pilot.

Progress to the standardStep 3 of 7

You

  • Review the proposal
  • Ask questions
  • Approve scope and date

We

  • Define the pilot scope
  • Set out services and effort
  • Propose acceptance criteria

Result

  • Written pilot proposal
  • Clear scope of services
  • Transparent pricing
04
Deployment plan

Planning and approval

The proposal becomes a plan that both sides know and approve.

Progress to the standardStep 4 of 7

You

  • Name on-site contacts
  • Confirm access and dates
  • Approve the plan

We

  • Schedule tours and teams
  • Prepare pre-staging
  • Define checklists and escalation paths

Result

  • Approved deployment plan
  • Fixed dates per site
05
Staging, delivery, installation

Pilot in live operation

We run the pilot exactly the way the rollout will run later.

Progress to the standardStep 5 of 7

You

  • Ensure access to the final position
  • Accept the hand-over on site

We

  • Pre-staging and serial number registration
  • Delivery to the final position
  • Installation, test page, returns

Result

  • Installed systems
  • Hand-over reports per device
  • Returns documentation
06
joint review

Review

Together we look at what went well and what we adjust for the rollout.

Progress to the standardStep 6 of 7

You

  • Feedback from IT and sites
  • Expectations for the rollout

We

  • Final check against the project list
  • Name deviations openly
  • Suggest improvements

Result

  • Final report
  • List of adjustments
  • Basis for decision
07
scalable in waves

Standard and rollout

The pilot becomes a repeatable standard for further sites and waves.

Progress to the standardStep 7 of 7

You

  • Define the rollout scope
  • Approve waves and priorities

We

  • Document the standard
  • Plan capacity
  • Roll out waves across Germany or Europe

Result

  • Repeatable process
  • Consistent quality at every site
Preparation

What we need from you for the pilot.

A full specification is not needed. These details are enough for a clearly scoped pilot proposal.

Company and contacts

Who decides, who coordinates, who is available on site.

Manufacturers and device types

Models, accessories and the technical scope you need.

Number of devices in the pilot

One site or a defined device wave.

Sites and floors

Addresses, floors, rooms and access situation.

Time frame or fixed date

Preferred dates and possible time slots per site.

Pick-up and returns

Direct pick-up or interim storage, old devices yes or no.

Hand-over of a system to the head of IT
Security and public authorities

We plan for sensitive sites in advance.

For public authorities, high-security areas and sensitive company sites, we build your requirements into the project plan.

  • Advance registration and access windows
  • ID requirements and escort rules
  • Customer-specific security instructions
  • Records agreed per project
Delivery with an electric stair climber
On-site delivery

The route is clear before we set off.

Weight, dimensions and building determine vehicle, equipment and team. We clarify this before anyone sets off.

  • Device, weight and dimensions
  • Access, loading zone and lift
  • Stairs, basement and delivery route
  • Vehicle, team and fixed date
Contact person

You always know who is responsible.

Roles and escalation paths are defined in the deployment plan. You receive names and phone numbers at project start.

Project management

Your dedicated contact from project intake to the final check.

Dispatch

Plans tours, vehicles, time slots and rollout waves.

On-site technical team

German-speaking two-person teams for delivery, installation and returns.

24h hotline

Available around the clock at +49 178 8333726.

Documentation

What you have in hand at the end.

Deployment plan

Roles, dates, checklists, escalation paths, acceptance criteria.

Project list

Serial numbers, asset IDs, models and target sites.

Hand-over report

Test page and documented hand-over per device.

Returns

Serial number and quantity records of old devices.

Final check

Installed and returned against the project list, open points listed separately.

Next step

Ready for your first site?

Pilot request

Request a pilot.

With a few details we prepare your pilot proposal.

Questions first

Answers to common questions.

Costs, scope, Europe, public sector and returns.